This article describes the most common reason your sensors have stopped reporting in the app and steps you can take to remedy the issue.
Quick links:
How to replace sensor batteries
What causes signal interference?
Please note obstacles such as walls, doors, and metal objects can interfere and cause the signals between your sensors and central station to bounce, thus reducing the distance they can successfully communicate with each other.
To help reduce this, we always recommend placing your central station in a high position, away from metal objects, with direct line of sight to your sensors
We recommend treating the following 3 sections as a step-by-step checklist:
1. Are all sensors down?
If all sensors in your fleet are down at the same time, the issue most likely lies with your central station. Please check it's status such as:
- power supply plugged in and not loose
- flashing lights, etc.
2. A few sensors not reporting?
If some sensors are working while a few are not, the issue lies with the unresponsive sensors.
To help quickly identify if you have signal inference or a damaged sensor, we always recommend starting with the following steps:
- Please place these unresponsive sensors right next to your central station and leave them there for several hours.
- If connectivity is resumed, then you can be sure signal interference was the issue and the sensors were too far from the central station or there was too much signal interference.
- Please adjust the location of your sensor accordingly.
- If connectivity is not resumed, please check the next section.
3. Check the sensor battery level
If you find after following the steps in sections 1 and 2 your sensor is still not reporting, the sensor could be low on battery or damaged. We recommend first checking the battery level in the app.
All variables available for your sensors are displayed in a menu on the left-hand side of the dashboard. Select battery or battery percentage depending on what is available for your account (see image below).
If the battery is low (< 40%), the next action is determined by the model of the sensor.
- If the sensor is an older generation, you will need to replace the batteries.
- If the sensor is a newer model, you can charge them.
Please find the instructions in the linked article here
Please find the instructions in the linked article here
Contact us
If your sensors are not reporting in the app after following the steps in all the sections above, please reach out to us at support@sigrow.com
Tip: In your questions, we always recommend mentioning the sensor ID or central ID. It helps us locate your account and start troubleshooting your case faster!